Returns and Refunds


Returns, Reprints
and Refunds

At PlasticCardsNr1, we are fully committed to resolving issues (that may arise on some occasions) and ensuring a hassle-free experience on the Service. We work for your satisfaction. If you are not satisfied with the delivered work or have any feedback, please contact our Europe customer support team at +45 5335 5434 or USA customer support team (888) 372-0097

You can call our customer support at any time during the working hours (9:00 am to 20:30 pm Monday to Friday except on bank holidays). Alternatively, you can reach us at [email protected]

We will try to reply all your queries and emails with 24 hours of its receipt. Please acknowledge that you have to contact our support team for obtaining pre-authorization of a return.


by Mail

Siroki Enterprises IVS (attn. PlasticCardsNr1) Klamsagervej 32, Åbyhøj, MT 8230, Denmark


of Orders

The customers shall be allowed to cancel their order and receive a refund before they confirm the proofs. However, a cancellation fee of 5 percent of the order value shall be deducted from such cancellation.

Once the proofs have been confirmed, no cancellation shall be allowed and the customers shall be responsible for paying in full.



PlasticCardsNr1 is fully dedicated to providing unmatched customer satisfaction during the entire production process, but when you submit any information to be used in relation to the Service, it shall be deemed as your warrant that submitted information is accurate and authentic.

PlasticCardsNr1 may submit a proof of your work and once you approve it, we shall not be liable for any errors and omissions that were not corrected or pointed out by you in such proofs. You shall be responsible for validating / approving each and every aspect of the proofs, including the artworks, fonts, spelling, color and overall design.

In case you require an exact reprint of your previous order, you may be asked to provide a sample (actual card) for a satisfactory color matching as per your requirements. In such cases, PlasticCardsNr1 will make all reasonable efforts to achieve the exact color reproduction of your work, but slight variations may occur due to various inherent factors in the printing process. These slight variations should be reasonably accepted.

PlasticCardsNr1 doesn’t claim or guarantee that any material supplied by the customer, including but not limited to customer’s photograph, graphic file, transparency, proofs, and printed cards, whether printed by PlasticCardsNr1 or other third parties, will be exactly reproduced in terms of its color or texture.



Any irregularities in delivery resulting from damage or loss in transit, delay in delivery, unsuitable work or non-delivery of consignment should be reported to PlasticCardsNr1 and the carrier within three days from the delivery of work (28 days from the date of dispatch in case of non-delivery). All claims against such irregularities in delivery shall be made in writing to PlasticCardsNr1 and the carrier within seven days from the date of delivery (42 days from the date of dispatch in case of non-delivery). All claims except irregularities in delivery shall be made in writing to PlasticCardsNr1 within 28 days from the delivery.

If the foregoing requirements are not fulfilled, PlasticCardsNr1 shall not be liable for any claims unless the customer has sufficient evidence to prove that:
It was not possible to make a claim within the stipulated period due to any circumstances.
The irregularity was reported and the claim was made as soon as reasonably possible


Force Majeure

PlasticCardsNr1 shall not be liable for any non-performance of the Service due to a force majeure event or circumstances beyond its reasonable control, including but not limited to natural disasters and other acts of God, technical limitations, power failures, civil wars, economic or political disturbances, terrorists attack, civil or industrial unrest, government legislation and/or non-performance of the third parties.

PlasticCardsNr1 will do everything it can to resume the Service as soon as possible, but customers will have a right to cancel the order in these circumstances provided that they agree to pay for completed works and related expenses incurred until that point.



If the customer fails to clear its dues, or it becomes evident that they are unable to discharge their financial obligations under this agreement due to filing for bankruptcy or winding up petitions, PlasticCardsNr1 without prejudice to other remedies may:

*1st Refuse to provide the Service any further, stop work on the existing orders and require the customer to pay for all works already carried out and materials purchased in relation to the ordered service. Such charges shall immediately become due to PlasticCardsNr1.

*2nd Exercise its right to have a general lien on all supplied materials and property in its possession and dispose of such materials or property, in its sole discretion, if all unpaid dues are not cleared within 14 days from the date of its notice to dispose of the property.

Have we missed something? Contact Us!

We will likely offer you some assistance with promoting your image by using a personalized plastic card that mixes flawlessly with your company image, boosts your presence in the market and separates you from your competitors. No matter the nature of your business may be; PlasticCardsNr1 is here to help you on your concerns.